Privacy Policy

Introduction

At Rama Casino, we are committed to protecting the privacy of our players and ensuring the security of their personal information. This Privacy Policy outlines our practices regarding the collection, use, and sharing of personal data in accordance with applicable data protection laws and gambling regulations in Canada, including the regulations set forth by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario for our online platform, as well as the Ontario Lottery and Gaming Corporation (OLG) for our land-based resort.

Information We Collect

Rama Casino collects various types of personal information from our players to provide a safe and enjoyable gaming experience. The types of data we may collect include:

• Registration Data: Name, date of birth, address, and contact information provided during the registration process.
• Payment Details: Information related to transactions, including credit card information and other financial data necessary for processing deposits and withdrawals.
• Technical Logs: Data such as IP addresses, browser types, device information, and cookies that are collected automatically when you use our services.
• Game Activity: Records of gaming sessions, including bets placed and outcomes, to manage accounts and verify responsible gaming practices.

Purpose of Data Usage

The personal information we collect is used for several purposes, including but not limited to:

• Account Management: To create, maintain, and manage player accounts effectively.
• Marketing Communication: To send promotional materials and updates about our services, provided that consent has been obtained from the user.
• Anti-Fraud Checks: To detect and prevent fraudulent activities, ensuring the integrity of our gaming platform.
• AML Compliance: To comply with Anti-Money Laundering regulations, including the collection of necessary information to prevent illegal activities.
• KYC Procedures: To verify the identity of players as part of our Know Your Customer procedures, ensuring a secure gaming environment.

Data Sharing

Rama Casino may share personal information with third parties under the following circumstances:

• Payment Providers: To facilitate transactions, we share your payment details with trusted payment processing partners.
• Verification Partners: We may disclose information to third-party services that assist in identity verification and age verification processes.
• Regulatory Authorities: As required by law, we may disclose personal data to regulatory authorities for compliance purposes or in response to legal requests.

User Rights

Players have specific rights concerning their personal information, which include:

• Right to Access: Users have the right to request access to their personal data held by Rama Casino.
• Right to Deletion: Players can request the deletion of their personal data, subject to legal obligations that may require us to retain certain information.
• Right to Restrict Processing: Users can request to restrict the processing of their personal data in certain situations.

To exercise these rights, players can contact our support team for assistance.

Cookie Policy

Rama Casino uses cookies to enhance the user experience on our platform. Cookies are small text files stored on your device. We utilize the following types of cookies:

• Essential Cookies: These cookies are necessary for the functionality of the website, enabling core features such as security and accessibility.
• Analytical Cookies: We use these cookies to collect information about how players use our website, allowing us to analyze and improve our services.

Players can manage cookie preferences through their browser settings. However, disabling cookies may affect the functionality of our platform.

Data Security

We implement a variety of security measures to protect the personal information of our players. This includes the use of encryption technologies, secure servers, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

Rama Casino reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Players are encouraged to review this policy periodically for any updates. Continued use of our services after any modifications to the Privacy Policy will constitute acceptance of the revised terms.

Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, players may reach out to our support team for assistance. We are committed to addressing any inquiries and ensuring transparency in our operations.

Conclusion

Rama Casino is dedicated to maintaining the highest standards of privacy and data protection. We strive to provide our players with a secure gaming environment while ensuring compliance with relevant regulations and respect for personal information.