Terms and Conditions

Introduction and License

Rama is an online casino operated under a license regulated by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario for its online platform, and by the Ontario Lottery and Gaming Corporation (OLG) for its land-based resort operations. These Terms and Conditions govern the use of our services, including real-money gambling, gaming activities, bonuses, and promotions offered on the platform. By using our services, you agree to comply with these Terms and Conditions.

Eligibility

To participate in the gaming services offered by Rama, you must be at least 18 years of age. Users from jurisdictions where online gambling is prohibited are not eligible to register or participate. It is your responsibility to ensure that your participation in our services is legal according to the laws of your jurisdiction.

Account Rules

• Each player is permitted to maintain only one account.
• You are required to complete a Know Your Customer (KYC) verification process to confirm your identity, age, and eligibility to play.
• You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
• In the event of account misuse, including but not limited to sharing account details, Rama reserves the right to suspend, restrict, or terminate your account.

Deposits and Withdrawals

• All transactions must comply with applicable Anti-Money Laundering (AML) regulations.
• You may fund your account using various payment methods as detailed on our platform.
• Withdrawal requests are subject to a processing time which may vary based on the payment method chosen.
• You must complete all necessary verification requirements before making withdrawals.

Prohibited Activities

Engagement in any of the following activities is strictly prohibited:

• Cheating or attempting to manipulate game outcomes.
• Fraudulent activities including identity theft or unauthorized use of payment methods.
• Abuse of bonuses or promotional offers, including but not limited to creating multiple accounts for bonus exploitation.
• Use of automated systems, bots, or any unauthorized software to gain an unfair advantage during gameplay.
• Any unauthorized manipulation of game software or services.

Limitation of Liability and Termination

Rama reserves the right to suspend, restrict, or permanently close accounts in the event of:

• Breach of these Terms and Conditions.
• Non-compliance with regulatory requirements.
• Engagement in suspicious or fraudulent activity.
• Any actions detrimental to the integrity of the gaming platform.

Bonus Terms and General Promotional Conditions

• Bonuses and promotions are subject to specific terms which will be outlined at the time of the promotion.
• Wagering requirements must be completed before any withdrawal can be made related to bonus funds.
• Rama reserves the right to modify or cancel any promotion at its discretion.

Fair Play and Game Integrity Rules

Rama is committed to providing a fair gaming environment. All games are regularly tested for fairness and randomness. Any attempt to manipulate game outcomes will result in account suspension and potential legal action.

Fraud Prevention and Security Monitoring

Rama utilizes advanced security measures to protect user data and prevent fraudulent activities. All transactions and user activities are monitored for suspicious behavior.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, you should first contact our support team for resolution. If a resolution is not reached, you may escalate your complaint to the appropriate regulatory authority in Ontario.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Ontario, Canada. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Ontario.

Responsible Gambling Measures and User Protection Tools

Rama promotes responsible gambling and offers various tools to help players manage their gambling activities, including:

• Self-exclusion options.
• Deposit limits.
• Access to resources for problem gambling support.

By participating in our services, you acknowledge that you understand and agree to these Terms and Conditions in their entirety. It is your responsibility to review these terms regularly, as we may update them from time to time.